Order tracking
Where's my order?
Enter your order number and the phone number or email you used at checkout. You'll see exactly where your order is, from payment to your door.
Your order number starts with MC. You'll find it on your confirmation page, email or WhatsApp message.
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Paid with Mobile Money?
Once we confirm your payment, your order moves to processing. This usually happens within a few hours.
Shipping updates
When your order ships, you'll see the date here, plus a tracking number when the courier gives us one.
Lost your order number?
Message us on WhatsApp with your name and phone number and we'll find it for you.
Need help with an order?
Chat with a real person on WhatsApp. We usually reply within a few hours. +233 50 261 3856